Privacy Policy
1. Who We Are
Coaches Stack operates coachesstack.com — a platform for grassroots football coaches. We are the data controller for information collected through this site.
2. What Data We Collect
| Data | Why we collect it |
|---|---|
| Name & email address | Account creation and communication |
| Payment information | Processed securely via our payment provider (we do not store card details) |
| Usage data | To improve the platform and personalise your experience |
| Newsletter sign-up email | To send drills, coaching tips, and updates (opt-in only) |
3. How We Use Your Data
- To create and manage your account.
- To process subscription payments.
- To send service-related communications (receipts, updates).
- To send marketing emails if you have opted in — you can unsubscribe at any time.
- To analyse usage and improve our content and features.
4. Legal Basis (GDPR)
We process your data on the following legal bases: contract performance (running your subscription), legitimate interests (improving the platform), and consent (marketing emails).
5. Cookies
We use essential cookies to keep you logged in and make the site work. We may also use analytics cookies to understand how coaches use the platform. You can control cookie preferences through your browser settings.
6. Sharing Your Data
We do not sell your personal data. We may share it with:
- Payment processors to handle transactions.
- Email service providers to send communications.
- Analytics tools to measure site performance.
All third-party providers are required to protect your data in line with applicable law.
7. Data Retention
We retain your account data for as long as your account is active. If you close your account, we delete or anonymise your personal data within 90 days, except where we are legally required to retain it longer.
8. Your Rights
Under UK/EU data protection law, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data.
- Delete your data ("right to be forgotten").
- Object to or restrict certain processing.
- Portability — receive your data in a portable format.
- Withdraw consent at any time for consent-based processing.
To exercise any of these rights, contact us at [email protected].
9. Security
We use industry-standard measures to protect your data, including encrypted connections (HTTPS) and secure payment processing. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We'll notify you of significant changes by email or a notice on the site. The "Last updated" date at the top shows when changes were last made.
Contact us at [email protected] — we aim to respond within 5 working days.