Refund & Cancellation Policy
1. Who We Are
Coaches Stack is operated by Coaches Stack Ltd, a company registered in England and Wales.
- Company number: 17289240
- Registered office: 10 Town Gate, Leeds, England, LS20 9JA
- Contact email: [email protected]
In this policy, "Coaches Stack", "we", "us" or "our" means Coaches Stack Ltd.
2. Membership Types
Coaches Stack offers digital membership access to online coaching resources. Our membership options may include:
- Monthly individual membership
- Annual individual membership
- Annual club membership
An annual club membership includes access for up to 10 licensed users, unless otherwise agreed in writing by Coaches Stack. Membership prices, features and access levels are shown on the website at the point of purchase.
3. No Free Trial
Coaches Stack does not currently offer a free trial. When you purchase a membership, payment is taken at the point of purchase and access to digital content begins shortly afterwards.
4. Immediate Digital Access
When you buy a Coaches Stack membership, you receive access to digital content and online resources. By completing your purchase, you request and agree that Coaches Stack will begin providing digital membership access immediately.
Once digital access has started, you may lose any statutory cooling-off cancellation right that would otherwise apply, except where the law says otherwise. This does not affect your statutory rights if the digital content or service is faulty, not as described, or not provided with reasonable care and skill.
5. Renewals
- Monthly memberships renew monthly until cancelled.
- Annual individual memberships renew annually until cancelled.
- Annual club memberships renew annually until cancelled, unless otherwise agreed in writing.
You are responsible for making sure your payment details and account email address are up to date. If a renewal payment fails, we may suspend or remove access to your membership until payment is completed.
6. Renewal Reminders
For annual memberships and annual club memberships, we may send a reminder before your membership renews using the email address linked to your account. You can cancel your membership through your account dashboard before your next renewal date if you do not want your membership to renew.
7. How to Cancel Your Membership
You can cancel your membership at any time through your account dashboard. When you cancel, your membership will not renew at the end of your current paid period. You will continue to have access to Coaches Stack until the end of the membership period you have already paid for.
For example:
- If you cancel a monthly membership halfway through the month, you will keep access until the end of that monthly billing period.
- If you cancel an annual membership halfway through the year, you will keep access until the end of that annual billing period.
- If a club cancels an annual club membership, licensed users will keep access until the end of the annual billing period.
8. Refunds
Coaches Stack does not offer refunds for monthly memberships, annual memberships or annual club memberships, except where required by law.
We do not provide refunds or partial refunds for:
- Unused time
- Non-use of the website
- Change of mind
- Forgetting to cancel before renewal
- No longer needing the resources
- A coach leaving a club
- A club no longer needing all 10 licences
- Lack of time to use the membership
- Choosing the wrong membership option
- Failing to access the resources during the paid period
Cancelling your membership stops future renewals. It does not refund the current paid period.
9. Club Memberships
Annual club memberships are sold as a digital access licence for up to 10 licensed users, unless otherwise agreed in writing.
A club membership is not refunded because:
- Fewer than 10 users are set up
- A coach leaves the club
- The club does not use all available licences
- The club changes its mind
- The club stops using Coaches Stack during the paid membership period
Where possible, we may help update licensed users during the active club membership period, but this does not create a right to a refund.
10. Failed Payments
If a payment fails, your access may be suspended or restricted until payment is completed. If the failed payment is not resolved, your membership may be cancelled.
We are not responsible for loss of access caused by expired cards, insufficient funds, failed payments, bank issues, or incorrect billing details.
11. Pricing Changes
Any price change will not affect your current paid membership period. If your membership renews, the renewal price will be the price notified to you before renewal or displayed in your account before the renewal date.
12. Your Statutory Rights
Nothing in this policy affects your statutory rights. You may have legal rights if the digital content or service you receive is faulty, not as described, or not provided with reasonable care and skill.
If you believe there is a legal issue with your membership or access, contact us at: [email protected]
13. Contact Us
If you have any questions about cancellations or refunds, contact us at: [email protected]
Contact us at [email protected] — we'll do our best to help.