Cookie Policy
1. Who We Are
Coaches Stack is operated by Coaches Stack Ltd, a company registered in England and Wales.
- Company number: 17289240
- Registered office: 10 Town Gate, Leeds, England, LS20 9JA
- Contact email: [email protected]
In this Cookie Policy, "Coaches Stack", "we", "us" or "our" means Coaches Stack Ltd.
2. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. Cookies can help a website work properly, keep you logged in, remember your preferences, understand how people use the website, support checkout and payment processes, improve security, and help with marketing or advertising.
Cookies may be:
- Session cookies, which are deleted when you close your browser
- Persistent cookies, which stay on your device for a set period of time
- First-party cookies, which are set by the website you are visiting
- Third-party cookies, which are set by another service used by the website, such as analytics, payment or advertising providers
Similar technologies may also be used, such as pixels, tags, local storage, device identifiers or tracking scripts. In this policy, when we refer to cookies, we also mean similar technologies where relevant.
3. How We Use Cookies
We use cookies and similar technologies to:
- Make the website work properly
- Allow users to log in and access member-only content
- Manage membership access through MemberPress
- Support checkout, payment and subscription processes through Stripe
- Keep the website secure
- Remember cookie choices and website preferences
- Understand how visitors use the website
- Improve the website, content and membership experience
- Measure the performance of our marketing
- Support email sign-up forms and marketing tools
- Support advertising or retargeting if we use those tools in the future
4. Types of Cookies We Use
| Cookie type | Purpose |
|---|---|
| Strictly necessary | Required for the website to work — security, login, checkout, membership access, payment processing, fraud prevention, and remembering your cookie preferences. Cannot usually be switched off. |
| Membership & account | Set by WordPress and MemberPress to keep you logged in, recognise your account, control access to member-only content, manage membership status and support account functions. |
| Payment & checkout | Set by Stripe to process payments, prevent fraud, support secure checkout, remember payment sessions and comply with payment security requirements. |
| Analytics | Set by Google Analytics to understand pages visited, time on site, how visitors arrive, devices used and popular content. Used with consent where required. |
| Marketing & email | Set by Mailchimp or related tools to support newsletter sign-ups, measure email performance and manage mailing list preferences. Used with consent where required. |
| Advertising & retargeting | May be used in future via platforms such as Google, Meta or LinkedIn to measure advert performance, show relevant adverts and manage advertising audiences. Used with consent where required. |
5. Third-Party Cookies
Some cookies may be set by third-party providers that help us run the website and provide our service. These may include:
- WordPress
- MemberPress
- Stripe
- Google Analytics
- Mailchimp
- Website hosting, security or performance tools
- Advertising platforms, if used in the future
Third-party providers may process information in line with their own privacy and cookie policies. We do not control all third-party cookies once they are set by those providers, but we aim to use reputable providers and configure our website in a way that respects user privacy and consent requirements.
6. Consent for Cookies
When you first visit the Coaches Stack website, you may see a cookie banner or cookie consent tool. This may allow you to:
- Accept all cookies
- Reject non-essential cookies
- Manage your cookie preferences
- Choose which types of cookies you allow
Strictly necessary cookies may be used without your consent because they are needed to provide the website or service you have requested. Non-essential cookies, such as analytics, advertising or retargeting cookies, should only be used where permitted by law and, where required, with your consent.
You can change your cookie preferences at any time using the cookie settings tool on our website, where available.
7. Managing Cookies in Your Browser
You can also control cookies through your browser settings. Most browsers allow you to:
- View cookies
- Delete cookies
- Block some or all cookies
- Block third-party cookies
- Clear cookies when you close your browser
- Set preferences for specific websites
If you block or delete cookies, some parts of the Coaches Stack website may not work properly. For example, you may not be able to log in, access member-only content, complete checkout, or keep your preferences.
8. How Long Cookies Last
Cookies last for different lengths of time depending on their purpose. Some cookies are deleted when you close your browser. Others may remain on your device for a set period unless you delete them earlier.
The length of time a cookie lasts may depend on:
- The type of cookie
- The provider that sets it
- The purpose of the cookie
- Your browser settings
- Your cookie preferences
Where practical, we will provide more detail about specific cookies in our cookie banner or cookie settings tool.
9. International Transfers
Some third-party providers may process cookie-related information outside the United Kingdom. This may include providers based in the United States or other countries.
Where personal information is transferred outside the UK, we will take steps designed to protect it in line with UK data protection law. More information is available in our Privacy Policy.
10. Updates to This Cookie Policy
We may update this Cookie Policy from time to time. The latest version will be available on our website. We may also update this policy if we add new tools, change our website setup, introduce new analytics or advertising services, or change how cookies are used.
11. Contact Us
If you have any questions about this Cookie Policy, contact us at: [email protected]
Contact us at [email protected] — we'll do our best to help.